FAQs

1. WHAT IS RETURN POLICY?

Please search "return policy" in the home page for details. 

2. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Customers who ship their orders within US should expect to receive their orders within two to five business days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately (customerservices@snailax.com) and we will help to confirm the status of your order.

3. HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

4.HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at support@snailax.com.

5. WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we accept Credit/Debit cards and Paypal payments.

6. HOW DO YOU SHIP MY ORDERS?

All your orders are sent via Fedex or USPS.